Shipping Info

Ordering Online

A minimum order spend of $15 applies for all orders.

A maximum order weight of 20 kg (2 cases) for Victoria-wide and National shipping. No maximum order weight for Metro-Melbourne delivery or click and collect.

It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.

Delivery Locations

We currently ship nationally. Exclusions to some remote/dry zones locations may apply.

Free Delivery

Free Delivery applies to all orders where the delivery address is within select postcodes (below) approx. 5km of our Brewery.

Clearance items do not qualify for free shipping.

Click & Collect / Pick Up

We offer click & collect on all orders. Please select "Pick Up" during checkout.

Orders are picked and packed at our warehouse and customers will be notified via email when their order is ready for collection from our taproom. 

Pickup is available during our standard taproom open hours.  Stop and grab a bite and cold one when you collect your order!

Shipping Rates

A $10.00 flat-rate shipping fee applies on all orders that do not meet any criteria for free shipping within Metro-Melbourne. 

A variable weight/volume based shipping fee applies on all orders outside of our Metro-Melbourne area (including nationally).

Some remote delivery locations may warrant additional +$13 delivery fee, calculated automatically and included at checkout.

Order enquiries

If you have not received your order within 4 business days (6 for national orders) of receiving your shipping confirmation email, or you have any other order enquiries, please email us at shop@badshepherd.com.au 

Delivery pre-conditions

We will not deliver unless all requested delivery details are given when you place your order.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.

We will not deliver your order if we consider any delivery circumstances may be unsuitable for any reason, including because any likely recipient of the ordered products appears to our delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they may be under 18 years).

We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

Risk

You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).

Delivery returns/non-collection

If having commenced delivery of your order, we return any ordered products to our facility, we will contact you to arrange re-delivery or collection from our site.

You can email us about any non-delivery or Pick Up collection matters at shop@badshepherd.com.au

Title and place of supply

We do not supply alcohol to you at places which are not licensed under applicable alcohol licensing laws, even though such other places may be the delivery location.

More information about Deliveries can be found on our Terms & Conditions page.

Restricted Dry Zones & Delivery Areas

We are restricted from delivering to specific legally "Dry Zones", however at this stage we can only limit via post code. If you are within the below post codes but not in a "Dry Zone" area, please contact us directly to place an order.

Cancellation Requests

'Change of Mind' refunds are not available.

Cancellations requests must be made before order fulfillment, as orders may already be out for delivery.

More information about cancellations, returns, and refunds please refer to our Refund Policy.